Privacy Policy

Information You Provide Directly

When you purchase from TAHAMS or interact with us, we collect:

• Personal Details: Your full name, email address, and phone number
• Contact Information: Physical address (for delivery) and postal code
• Payment Information: Payment method details (card numbers processed securely through our payment gateway; we never store complete card numbers)
• Communication Data: Messages, feedback, inquiries, and customer service correspondence
• Size & Preferences: Your clothing size and style preferences (to better assist you)
• Order Information: Purchase history, items purchased, quantities, and preferences

Information Collected Automatically

When you visit our website or social media pages, we may receive:

• Device Information: Type of device, browser type, and operating system
• Basic Usage Data: Pages visited, products viewed, time spent on our site
• General Location: City and country level information (not precise location)

Note: TAHAMS does not use third-party analytics tools or tracking pixels. We keep your online activity private.

We gather your data to:

• Process Your Orders: Confirm purchases, process payments, and arrange delivery
• Arrange Delivery: Share your address with our courier partners to deliver your items safely
• Customer Support: Respond to your inquiries, address concerns, and provide assistance
• Improve Our Service: Understand which products and sizes are most popular, and enhance your shopping experience
• Prevent Fraud: Verify transactions and protect both you and TAHAMS
• Keep Records: Maintain accurate records for business and accounting purposes as required by law
• Contact You: Send order confirmations and shipping updates (transactional communications only)

We Do NOT Sell Your Data. We will never sell, rent, or trade your personal information to third parties.

We ONLY Share Information With

Service Partners (only the information they need):

• Payment Gateways (bKash, Nagad, Rocket, card processors): Your payment details for transaction processing
• Courier & Logistics Companies: Your name, phone number, and delivery address only
• Essential Service Providers: IT support for website maintenance (data handled confidentially)

Legal Situations:

• Government agencies or law enforcement if legally required
• To protect TAHAMS’s rights, your safety, or prevent fraud

Our Partners Must

• Use your data only for the specific purpose we provide it
• Keep your information confidential
• Never share it with anyone else
• Follow data protection practices

Your security matters to us. We protect your data through:

• Secure Payment Processing: All online payments use encrypted, secure connections (HTTPS)
• Limited Access: Only authorized TAHAMS team members can access your personal information
• Confidentiality: All staff handling customer data must maintain strict confidentiality
• Secure Storage: Your information is stored safely and not shared unnecessarily
• Regular Review: We regularly check our security practices

Important: While we work hard to protect your information, no system is 100% secure. Use our services knowing that some risk always exists online.

You have the right to:

• Access: Ask us what personal information we have about you
• Correct: Update or fix any incorrect information
• Delete: Request removal of your personal data (except where law requires us to keep records)
• Understand: Know exactly how and why we use your information

To exercise any of these rights, contact the TAHAMS Privacy Team using the details below. We will respond to your request within 10-15 business days.

What Are Cookies?

Cookies are small files stored on your device to remember information about your visits.

How TAHAMS Uses Cookies

• Essential Cookies: Required for basic website function (like shopping cart)
• Remember Your Preferences: To save your language choice or accessibility settings

That’s it—we keep it minimal and private.

What We DON’T Do

• We do not use Google Analytics or third-party tracking
• We do not use retargeting or advertising pixels
• We do not track you across other websites

Your Cookie Choices

You can disable cookies in your browser settings, though this may affect website functionality.

TAHAMS is active on Instagram: @tahams_bd

When you follow or interact with us on social media:

• Instagram’s privacy policy applies to any data you share on their platform
• TAHAMS does not have access to your Instagram account information
• We only see public comments and messages you send us directly

TAHAMS respects the privacy of young people. If you are under 18, we ask that a parent or guardian review this policy. We do not intentionally collect personal information from children under 13. If we discover we have, we will delete it immediately.

• While You Shop With Us: We keep your information as long as you’re an active customer
• After Your Last Purchase: We retain order records for 3-5 years for business and tax purposes (as required by law)
• If You Request Deletion: We delete your personal information upon request, except where law requires us to keep records
• Backup Copies: For security reasons, deleted data may remain in backups for up to 1 year

TAHAMS operates in Bangladesh. Since we operate domestically only, your information stays within Bangladesh. If this changes in the future, we will update this policy.

What You’ll Receive

• Order Confirmations & Updates: Messages confirming your purchase and tracking delivery
• Customer Support: Responses to your inquiries and concerns

What You Won’t Receive

• No Marketing Emails: We do not send promotional emails or newsletters
• No SMS Promotions: We do not send unsolicited text messages
• No Push Notifications: We do not send app notifications for sales or promotions

Your choice remains respected. If you ever receive unwanted communications from TAHAMS, contact us immediately.

We may update this policy as our business evolves. When we do:

• We will post the updated policy on this page
• The “Last Updated” date will change
• Major changes will be communicated to you

Your continued use of TAHAMS means you accept the updated policy.